Policies, Terms and conditions
Policies, Terms and conditions
Policies, Terms and conditions

Terms and conditions

All prices and rates published on this site are subject to change, availability and validity without prior notice and to the regulation of the rate rule of hotel plans. However, the rate that is confirmed at the time of making the purchase of the reservation does NOT vary. Taxes, rates and contributions that affect hotel rates and other services offered may change at any time by provision of the National Government, which must be assumed by the guest/client at the time of issuance of the reservation. Restrictions and conditions apply for each rate published according to its validity.


Hotel rates depend on the accommodation selected and the number of guests.


Before acquiring the reservation of the rooms published on this website, you should consult their characteristics and the maximum accommodation allowed per hotel.


Before acquiring the reservation of the rooms published on this website, you should consult their characteristics and the maximum accommodation allowed per room.


The quote does not guarantee the availability of the hotel. Reconfirmation is subject to full payment of the reservation.


THE RATES DO NOT INCLUDE: laundry service, medical assistance, medicine, and charges that are not expressly specified in the room reservation that is purchased.


There are no refunds for payment of Reservations for any reason, reason or circumstance since our reservations are non-refundable.


A deposit of FIFTY 00/100 ($50) UNITED STATES DOLLARS OF NORTH AMERICA will be required at the time of Check In to the hotel, for any inconvenience that occurs within the reserved room or for lack of hotel policies within of the facilities. This deposit is refundable at the time of Check Out.


 

Policies, Terms and conditions

Privacy Policy

This Privacy Policy establishes the terms in which Mi Tierra | Hotel & Restaurant uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.


Information that is collected

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.


Use of collected information

Our website uses the information in order to provide the best possible service, particularly to maintain a user registry, of orders if applicable, and to improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address that you provide and may be canceled whenever.


Mi Tierra | Hotel & Restaruante is highly committed to fulfill the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.


 

Policies, Terms and conditions

Reservation policies

Our room rates are per night based on the number of people in the room according to the room type selected, including taxes and breakfasts based on the number of people booked. In order to make your reservation, you need to guarantee the reservation with a deposit of 100% of the value of the room and the options offered for payment are: Charge to credit or debit card and online payment through our website. It is vitally important to bring the original credit or debit card and identification document if your payment was with a credit or debit card and/or you must bring the original bank deposit receipt on the day of your visit to be validated (if you do not present the required proofs the hotel does not refund the payment of Reservations for any reason, reason or circumstance since our reservations are non-refundable). We do not allow firearms, animals, food and beverages into our facilities. The use of our pools is strictly with a swimsuit.


A deposit of FIFTY 00/100 ($50) UNITED STATES DOLLARS OF NORTH AMERICA will be required at the time of Check In to the hotel, for any inconvenience that occurs within the reserved room or for lack of hotel policies within of the facilities. This deposit is refundable at the time of Check Out.


 

Policies, Terms and conditions

Reservation date change policy

In the case of changing the date of your reservation, as long as it is done in time (a time of no less than 18 hours), the rate may be modified according to its availability at the time of making the change. If the modification is made in a shorter time than stipulated, the hotel reserves the right to make it or not depending on availability.


 

Policies, Terms and conditions

Cancellation policies

There are no refunds for payment of Reservations for any reason, reason or circumstance since our reservations are non-refundable. The modification of the reserved date applies to rooms reserved at a regular rate. Rooms with a special promotion or discount are not subject to modification or cancellation, much less a refund request. The request to modify or cancel the reservation with a regular rate is required to be made in writing by email and confirmation is required on our part of receipt of the request to cancel the reservation at least 72 hours in advance. the date of arrival. The email to send said communication is mitierra.hotelyrestaurante@gmail.com indicating the request for cancellation or modification of the reserved date and must indicate the confirmation number. It is important that the request for cancellation or modification of the reserved date meets the minimum times required to be able to modify the dates. If you meet the aforementioned requirements and your reservation is eligible for a date change, the executive will contact you to indicate that the date change has been made. We reserve the right of admission, any additional questions about our reservation policy, reservation modification or cancellation of our reservations we can gladly assist you at the following email: mitierra.hotelyrestaurante@gmail.com